Last updated: February 1, 2026
All Virtua Vibe products are made to order. Because items are made to order, changes or cancellations may not be possible once production begins. Return eligibility is outlined in our Return & Refund Policy.
Production time: 1–3 business days
Orders are processed Monday–Friday (excluding holidays)
Shipping method: Standard
Estimated delivery time: 2–5 business days after production
Shipping cost: Free for U.S. standard shipping,
No additional fees for U.S. orders - what you see at checkout is the final price.
International shipping rates are calculated and shown at checkout.
Estimated delivery time: 10–30 business days after production
Shipping cost: Calculated and displayed at checkout
Delivery times may vary due to customs processing, local postal services, or other factors outside our control.
Virtua Vibe is not responsible for customs fees, import duties, VAT, or other taxes applied to international orders. These charges are determined by local authorities and are the responsibility of the customer.
If a package is refused due to unpaid customs duties or taxes, the customer is responsible for any return shipping costs or carrier fees incurred.
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take 24–48 hours to update after shipment.
All delivery times are estimates only and are not guaranteed.
While most orders arrive within the estimated timeframe, occasional delays may occur due to carrier or external factors outside our control.
Shipping carrier delays
Customs inspections
Weather conditions
Incorrect address information
Events outside our control
Once an order has been handed over to the carrier, delivery is under the responsibility of the shipping provider.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please double-check your shipping address at checkout. Orders shipped to incorrect addresses may require additional fees to resend.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at virtuavibe.store@gmail.com.
Please include:
Your order number
Clear photos of the issue
If approved, we will provide a replacement or refund, in accordance with our Return & Refund Policy.
Because all Virtua Vibe products are made to order, return and refund eligibility is subject to the terms outlined in our Return & Refund Policy.
For full details regarding approved returns, damaged items, refunds, and non-returnable situations, please refer to our Return & Refund Policy.
For shipping or order-related questions, contact us at:
Email: virtuavibe.store@gmail.com